Contact Mozzartbet - Support & Help

We offer multiple support channels to suit your needs. **Live Chat** is the fastest way to get help-available 24/7 on our website and mobile app for quick answers and account support. **Email** us at [email protected] with detailed questions or documentation; we respond within 24 hours. **Phone support** is also available around the clock if you prefer to speak directly with our team. For deposits, withdrawals, or urgent matters, you can also visit one of our **physical Mozzart agents** across Romania for immediate assistance. Choose the channel that suits you best-we're always on hand.

To help us resolve your issue quickly, please have the following ready: your **account username** or the email address linked to your account, a **screenshot** of the problem if it's technical, any relevant **transaction IDs** (for deposits or withdrawals), and a clear description of what happened. If you're reporting a missing bonus or payment, include the date and amount. The more detail you give us, the faster we can investigate and get back to you with a solution.

Our live chat team responds instantly during your session. Email inquiries are typically answered within 24 hours, though most are resolved faster during business hours. Phone support is available 24/7 with no wait time. If you visit a physical Mozzart agent, they can often resolve deposit and withdrawal issues on the spot. For complex complaints that require investigation, we may need 3-5 working days, but we'll keep you updated every step of the way.

Having trouble logging in, updating your profile, or completing verification? Our support team can walk you through account recovery, password resets, and the KYC (Know Your Customer) verification process. We handle identity document uploads, address confirmation, and two-factor authentication setup. If you're locked out or need to update your details, contact us via live chat or email with your username and we'll get you back on track quickly and securely.

Questions about deposits, withdrawals, or payment methods? We're here to help. Our team can explain deposit limits, withdrawal timelines (1-3 working days for cards and transfers; instant at physical agents), and available payment options including cards, bank transfers, e-wallets, and cash at Mozzart locations. If a transaction is delayed or missing, provide the transaction ID and we'll investigate immediately. For urgent cash needs, visiting a Mozzart agent offers instant payouts.

We take every complaint seriously. If you're unhappy with our service, contact us first via live chat, email, or phone with full details. Our team will investigate and respond within 5 working days. If you remain unsatisfied, you can escalate your complaint to the Oficiul Național pentru Jocuri de Noroc (ONJN), Romania's gaming regulator, which oversees our licence and handles formal disputes. We'll provide you with escalation guidance-your protection matters to us.

If you'd like to set deposit limits, take a break, or self-exclude from your account, our support team can help immediately. We offer tools like deposit caps, session limits, and temporary or permanent self-exclusion options. Contact us via live chat, email, or phone to discuss what works for you. We also provide information on gambling support organizations. Your wellbeing is our priority-we're here to support healthy, responsible play.